She yelled at me and would not give her managers name, she refused. Asking me " what I am trying to achieve today and that they could have just shut the lights off on us" Mind you I was not mad before this but I was after hearing that. ******** a "Manager" gets on the phone and just lays in to me. I called in today to request someone pull the call and was told I needed to speak to someone who could pull it, keep in mind I never asked for this person but was transferred anyway. I get a letter stating today I had a down payment today and 11/3. He did some math and I told him I was at the Doctor and had to go, he made sure to tell me my payments would be ***** a month starting 11/3 and to be sure to stick to the plan because it may not be reset next time. We talked about the arrangement, and I said I was not able to pay the down payment. I called back on 10/14/22 and advised him, I was having some issues with my bank and need to reset the payment plan. I called back and was told I had a few options but still had time. The first person I spoke to was very nice and told me I had enough time to call back but they couldnt do anything until my bank declined my payment. I made contact with the company the same day to let them know. On 10/14/22 I called in to reset my payment plan as I had a bill come out of my account making it hard for me to meet my payment. I can't imagine who else she has treated like this, to have someone like that in management is scary. The way she belittles people and talks down to people is disgusting and wrong. You guys have 4 days to respond to this before I post the interaction all over social media. I am on the phone with one of your managers who is so disgustingly unprofessional and rude.
This information can be found on ************ Jbilling statement.
********* electric account on Jafter 12 months of good pay history. ********* move out date.Īdditionally, the $88.00 security deposit was already refunded and applied back to Mr. Please note this would transfer the billing charges from ************ electric account to the landlords electric account. ********* electric account as of the date of his BBB complaint (December 3, 2022) and if he can provide documentation, such as a lease agreement confirming his move out date,we would then be able to back date the closing of his electric account to that date. We have attempted to reach the landlord several times but without success and without messages being returned. The landlord has also not contacted Rocky Mountain Power to advise their tenant (********************) moved out. No phone calls were found to show he requested Rocky Mountain Power close his electric account. We were unable to find a request to close his electric account. Were not even willing to ask around and have someone call me back.We need to hold Rocky Mountain Power accountable to the most basic acceptable business practices! When I called the mainline, they told me they had no idea who I could talk to about this. When I talked to individual performing the test, he would not give me his name, or anyone I could talk to about this. No notice, no warning, and it happens regularly. This means that a crew comes out and pulls it off the house, taking my power offline, while they test to make sure it's accurately reporting my usage. I got angry when I learned that my home was flagged for regular testing of my brand new meter. The employees are so demoralized they just don't ************* this, as a customer with no other options, our ********************** is out at least once per month. They respond to written communication in 4-5 months. They will not return calls or communicate with you. They gouged us on the installation costs, requiring specs far beyond what builders were required in sub divisions. It was very difficult to work with anyone. Needed to establish service for new residential construction.
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